Frequently Asked Questions

Everything you need to know about our premium wool products and services.

What makes Giesswein wool products special?

We use only the highest quality 100% Virgin Wool and Merino Wool. Our unique 3D Stretch technology ensures that our footwear and apparel are breathable, temperature-regulating, and incredibly soft against the skin.

How do I wash my Giesswein shoes?

Most of our wool shoes are machine washable. We recommend using a wool cycle (30°C/86°F) and air drying them. Please do not put them in the dryer or use fabric softener.

What are your shipping costs and delivery times?

We offer worldwide shipping. Delivery times typically range from 3 to 7 business days depending on your location. Shipping costs are calculated at checkout, but we offer free shipping on orders above a specific threshold.

What is your return policy?

We offer a 30-day return policy. If you are not completely satisfied with your purchase, you can return the items in their original condition for a full refund or exchange.

Are your products sustainably produced?

Yes, sustainability is at the core of Giesswein. We use 100% renewable resources, recycle 90% of our production water, and operate with zero-waste wool processing standards.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Klarna, and various local payment providers depending on your shipping country.